Problem Type Management

OBJECTIVE

The Problem Type Management option is used to specify the type or nature of the problem for a call.

 

Steps

maestro* > Projects > Maintenance > After Sales Service > Problem Type Management (Web)

Creating a Problem Type

1. Click the New icon.
2. Enter the required information in the Main Fields tab:

Fields followed by the * character are mandatory fields.

The Configuration icon is used to define entry options for the Code field.

Field	Description
Code*	Code that identifies the problem type. NOTE: This code will be used to identify the type of problem raised by the customer in Call Management.
Description	Description that identifies the type of problem.
French Description	French description that identifies the type of problem.

3. Click the Save icon.

See Also

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Problem Type Management
• Call Management

 

Last modification: October 15, 2026